These terms of use govern access to and use of the cybersen.net website, published by CyberSEN. By accessing this website or using its services, you acknowledge that you have read these terms and accept them without reservation.
1. About the company
The website is published by:
CyberSEN
Allées Seydou Nourou Tall, Point E, 1700 Dakar, Senegal
Email: contact@cybersen.net
CyberSEN specialises in cybersecurity, email protection, security awareness, support and advisory services for businesses and organisations.
2. Purpose of the website
The website presents CyberSEN's services and offers, allows users to contact CyberSEN and subscribe online, and publishes informative and educational content about cybersecurity.
The information on the website is provided for information purposes and does not constitute a contractual commitment without prior written agreement, with the exception of online subscription, which is governed by the terms of sale.
3. Access to the website
The website is freely accessible to any user with Internet access. CyberSEN strives to keep it available, but cannot be held liable for temporary or permanent interruption, technical maintenance or malfunctions beyond its control.
4. Use of the website
Users agree to use the website lawfully and in accordance with these terms. It is strictly forbidden to interfere with the proper functioning of the website, to attempt to access its systems fraudulently, to distribute malicious, illegal or fraudulent content, or to use the website for unfair competition or to harm CyberSEN's reputation.
Any vulnerability discovered can be reported responsibly as described in the legal notice.
5. Services offered
The services presented include email protection, cybersecurity awareness and training, support and advisory, and the organisation of audits and awareness events. Specific conditions (price, timing, scope, service levels) are governed by the terms of sale, quotes or contracts.
6. Limitation of liability
CyberSEN uses professional means to ensure the quality of its services, but is bound only by an obligation of means, not of result. In particular, CyberSEN does not guarantee the complete absence of security incidents and cannot be held liable for indirect damage (loss of revenue, damage to reputation, loss of data not attributable to its solutions). Users remain responsible for their systems, their practices and the awareness of their staff.
7. Support and assistance
The support provided by CyberSEN is strictly limited to the solutions deployed and the services subscribed. Response times are 24 business hours for Premium clients and 72 business hours for Essentiel plans. Support covers the analysis of reported incidents, the handling of suspicious emails through the reporting mechanisms, and assistance with CyberSEN solutions.
8. Intellectual property
All content on the website (texts, images, logos, graphics, animations, structure) is the exclusive property of CyberSEN, unless stated otherwise. The names of partner solutions belong to their respective publishers. Any reproduction, representation or use without prior written authorisation is prohibited.
9. Personal data and cookies
The collection and processing of personal data, as well as cookies, are governed by the privacy policy.
10. External links
The website may contain links to third-party websites (payment providers, customer portal, social networks, appointment booking). CyberSEN has no control over these websites and accepts no responsibility for their content or operation.
11. Changes to these terms
CyberSEN may change these terms at any time. New versions take effect as soon as they are published on the website.
12. Governing law and jurisdiction
These terms are governed by Senegalese law. In the event of a dispute, and failing an amicable settlement, the competent courts of Dakar shall have sole jurisdiction.
13. Contact
For any question about these terms: contact@cybersen.net.